APA (7th ed.) Citation

Zeithaml lhValarie A. & Britner. Services marketing: Integrating customer focus across the firm (2nd ed.).

Chicago Style (17th ed.) Citation

Zeithaml lhValarie A. and Britner. Services Marketing: Integrating Customer Focus Across the Firm. 2nd ed. Boston lbMcGraw-Hill Irwin lc2000.

MLA (9th ed.) Citation

Zeithaml lhValarie A. and Britner. Services Marketing: Integrating Customer Focus Across the Firm. 2nd ed.

Warning: These citations may not always be 100% accurate.