Customer first a strategy quality service
by: Walker
Published: (1990)

Human sigma managing the employee-customer encounter
by: Fleming
Published: (2007)

Koleksi piagam pelanggan terbaik 1993
Published: (1993)

The customer success professional's handbook how to thrive in one of the world's fastest growing careers-while driving growth for your company
by: Vaidyanathan, Ashvin 1980, et al.
Published: (2020)

World-class customer satisfaction
by: Barsky
Published: (1995)

The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld
Published: (1996)

Tales of knock your socks of service inspiring stories of outstanding customer service
by: Anderson
Published: (1997)

Buying styles simple lessons in selling the way your customer buys /
by: Wilkinson, Michael, 1957-
Published: (2009)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

Getting it right creating customer value for market
by: WeinzimerlhPhilip

Creating the customer-driven car company
by: Ludvigsen
Published: (1996)

Managing customer service
by: HayeslhJenny

Communicating with customers
by: Eunson, Baden
Published: (1995)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

Achieving excellence through customer service
by: Tschohl
Published: (1996)

Market-driven management Using the new marketing concept to create a customer-oriented company
by: Webster, Frederick E.
Published: (1994)

The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first
by: ThompsonlhHarvey
Published: (2000)

Handbook of customer satisfaction measurement
by: Hill
Published: (1996)

The truth about what customers really want
by: Solomon, Michael R.
Published: (2009)

Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it!
by: Gee
Published: (1999)

Gower handbook of customer service
Published: (1996)

301 great customer service ideas from America's most innovative small companies
Published: (1997)

Consumers and services
by: Gabbott
Published: (1998)

Customer-driven manufacturing
Published: (1997)

Customer care how to create an effective customer focus
by: Cook
Published: (2000)

Mass customization information systems in business
Published: (2007)

Super service Seven keys to delivering...they don't deserve it
by: GeelhJeff

What customers really want how to bridge the gap between what your organization offers and what yours client crav
by: McKain
Published: (2005)

Financial customer service a guide to making smarter business decisions
by: Schaeffer Jr. lhH.A

101 activities for delivering knock your socks off service
by: Thomas, Ann, 1951-
Published: (2009)

Organizational behavior improving performance and commitment in the workplace
by: Colquitt
Published: (2009)

Organizational behavior improving performance and commitment in the workplace
by: Colquitt, Jason, et al.
Published: (2013)

Customers that count how to build living relationships with your most valuable customers
by: Cram, Tony
Published: (2001)

The customer success economy why every aspect of your business model needs a paradigm shift
by: Mehta, Nick 1977-, et al.
Published: (2020)

Online customer care applying today's technology to achieve world-class customer interaction
by: Cusack

Services marketing integrating customer focus across the firm
by: Zeithaml lhValarie A.