I hear what you say, but what are you telling me? the strategic use of nonverbal communication in mediation

It has been estimated that less than twenty percent of all human communication is expressed through words. This means that in order to get to the heart of what people are really saying we must have the ability to read the subtext of nonverbal communication. Yet mediators often lack the skills they n...

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Bibliographic Details

Main Author:	Madonik, Barbara G.
Format:	Book
Language:	English
Published:	San Francisco, CA Jossey-Bass c2001
Subjects:	Body language Nonverbal communication Interpersonal communication Negotiation
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