Phone power increase your effectiveness every time you're on the phone
Phone Power: Increase Your Effectiveness Every Time You're on the Phone is a practical guide to improving oral communication skills.Learn to turn frustrating exchanges into effective and productive transactions, make every caller feel special whether in sales, customer service or speaking to a...
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| Format: | Book |
| Language: | English |
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Franklin Lakes, N.J.
Career Press
c1998
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| Summary: | Phone Power: Increase Your Effectiveness Every Time You're on the Phone is a practical guide to improving oral communication skills.Learn to turn frustrating exchanges into effective and productive transactions, make every caller feel special whether in sales, customer service or speaking to a supervisor, and learn to make a powerful impression for yourself as well as for the company you work for. Phone Power delivers concise, how to information in a friendly, interactive format. And the guidance it offers promises dramatic improvements in use of that all important business tool-- the telephone. |
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| Item Description: | Includes index |
| Physical Description: | 127 p. 21 cm |
| ISBN: | 156414366X (pbk) |