Market-driven management Using the new marketing concept to create a customer-oriented company
by: Webster, Frederick E.
Published: (1994)

World-class customer satisfaction
by: Barsky
Published: (1995)

The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld
Published: (1996)

Customer service Career success through customer satisfaction
by: TimmlhPaul R

Tales of knock your socks of service inspiring stories of outstanding customer service
by: Anderson
Published: (1997)

Customer first a strategy quality service
by: Walker
Published: (1990)

Handbook of customer satisfaction measurement
by: Hill
Published: (1996)

Human sigma managing the employee-customer encounter
by: Fleming
Published: (2007)

The truth about what customers really want
by: Solomon, Michael R.
Published: (2009)

Creating the customer-driven car company
by: Ludvigsen
Published: (1996)

Buying styles simple lessons in selling the way your customer buys /
by: Wilkinson, Michael, 1957-
Published: (2009)

Dealing with customer complaints
by: Williams
Published: (1996)

Gower handbook of customer service
Published: (1996)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

Communicating with customers
by: Eunson, Baden
Published: (1995)

301 great customer service ideas from America's most innovative small companies
Published: (1997)

Achieving excellence through customer service
by: Tschohl
Published: (1996)

Getting it right creating customer value for market
by: WeinzimerlhPhilip

Online customer care applying today's technology to achieve world-class customer interaction
by: Cusack

What customers value most
by: Brown lhStanley A

Customer-driven manufacturing
Published: (1997)

Organizational behavior improving performance and commitment in the workplace
by: Colquitt
Published: (2009)

Organizational behavior improving performance and commitment in the workplace
by: Colquitt, Jason, et al.
Published: (2013)

The customer success professional's handbook how to thrive in one of the world's fastest growing careers-while driving growth for your company
by: Vaidyanathan, Ashvin 1980, et al.
Published: (2020)

Consumer research postcards from the edge
Published: (1997)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

Membudayakan penggunaan lestari
Published: (2013)

Membudayakan penggunaan lestari
Published: (2013)

Consumers and services
by: Gabbott
Published: (1998)

Perlakuan pengguna
by: Nabsiah Abdul Wahid
Published: (2000)

Perlakuan pengguna
by: Nabsiah Abdul Wahid
Published: (1999)

Consumer behavior Buying, having, and being
by: SolomonlhMichael R.

DINAMIKA PENGGUNA TUA Cabaran Kepenggunaan Malaysia Negara Maju JARIAH MASUD, ZUMILAH ZAINALALUDIN
by: Jariah Masud
Published: (2018)

Winning at service lessons from service leaders
by: Schmidt
Published: (2003)

Web rules how the Internet is changing the way consumers make choices
by: Murphy, Tom 1953-
Published: (2000)

Customer service skills and concepts for business
by: Lucas
Published: (1996)