Table of Contents:
- A story of failure
- Why think about failure at all, let alone think "Differently" about failure?. Case study: the Titanic: a story to help you rethink how you think about failure
- Change the way your organization reacts to failure. Pre-accident investigation tool. Case study: aviation accidents are the unexpected combination of normal aviation variability
- Workers don't cause failure, workers trigger failure
- Change is better when you manage change - and change needs to be managed. Case study: nine senior managers: a million different opinions on how to handle a problem...and nobody willing to change
- Thinking about where failure will happen. Case study: a crashing limb: thinking about where failure will happen. Fundamentals training: introducing the 'new view' to your old crew. Case study: how to win friends and influence workers
- Starting the journey - the first steps
- The four things that matter.