Conflict management for managers resolving workplace, client, and policy disputes
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Lanham
Rowman & Littlefield
2020
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| Edition: | Second Edition |
| Subjects: | |
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| 003 | MY-KLNDU | ||
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| 008 | 220815 20202020mdu bi 001 0 eng d | ||
| 020 | |a 9781538119921 (hbk) | ||
| 020 | |a 9781538119938 (pbk) | ||
| 039 | 9 | |a 202212051121 |b hainim |y 202208151112 |z dewi | |
| 040 | |a MY-KlNDU |b eng |c MY-KlNDU |e rda | ||
| 050 | |a HD 42 |b .R35 2020 | ||
| 090 | |a HD 42 |b .R35 2020 | ||
| 100 | 1 | |a Raines, Susan |e author | |
| 245 | 1 | 0 | |a Conflict management for managers |b resolving workplace, client, and policy disputes |c Susan S. Raines, PhD, Kennesaw State University |
| 250 | |a Second Edition | ||
| 264 | 1 | |a Lanham |b Rowman & Littlefield |c 2020 | |
| 336 | 4 | |a text |2 rdacontent | |
| 337 | |a unmediated |2 rdamedia | ||
| 338 | |a volume |2 rdacarrier | ||
| 500 | |a Revised edition of the author's Conflict management for managers, c2013 | ||
| 504 | |a Includes bibliographical references and index | ||
| 505 | 0 | |a Basic conflict management knowledge & skills -- Manager know thyself : the skills and behaviors of great conflict managers -- Practical conflict theory : conflict's origins, escalation and de-escalation -- The power of negotiation -- Mediation, arbitration and other processes within the alternative dispute resolution continuum -- Embracing diversity, inclusion & intercultural communication skills for the 21st century organization -- The prevention and resolution of internal organizational conflicts -- Building & sustaining a conflict competent organizational culture -- Reducing employee conflict: performance reviews, turnover, motivation and working with unions -- Leadership: creating collaborative teams and organizations -- Designing conflict prevention and early resolution systems -- Ombudsman at work: coaching, training; and shaping organizations -- The prevention and resolution of external organizational conflicts -- Principles and systems for superior customer service and customer recapture -- Conflict & collaboration between regulators and regulated entities: environmental and public policy conflict resolution: trends and best practices -- Facilitation: meeting management & large group decision-making processes -- Glossary of terms -- References -- Index -- About the author | |
| 592 | |a 41810 |b 23/09/2022 |c RM538.65 |h Bookline Services | ||
| 650 | 0 | |a Conflict management | |
| 650 | 0 | |a Interpersonal relations | |
| 650 | 0 | |a Personnel management |x Psychological aspects | |
| 650 | 0 | |a Customer relations | |
| 650 | 0 | |a Conflict management |v Case studies | |
| 999 | |a vtls000103913 |c 91116 |d 91116 | ||