Conflict management for managers resolving workplace, client, and policy disputes
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Lanham
Rowman & Littlefield
2020
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| Edition: | Second Edition |
| Subjects: | |
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Table of Contents:
- Basic conflict management knowledge & skills
- Manager know thyself : the skills and behaviors of great conflict managers
- Practical conflict theory : conflict's origins, escalation and de-escalation
- The power of negotiation
- Mediation, arbitration and other processes within the alternative dispute resolution continuum
- Embracing diversity, inclusion & intercultural communication skills for the 21st century organization
- The prevention and resolution of internal organizational conflicts
- Building & sustaining a conflict competent organizational culture
- Reducing employee conflict: performance reviews, turnover, motivation and working with unions
- Leadership: creating collaborative teams and organizations
- Designing conflict prevention and early resolution systems
- Ombudsman at work: coaching, training; and shaping organizations
- The prevention and resolution of external organizational conflicts
- Principles and systems for superior customer service and customer recapture
- Conflict & collaboration between regulators and regulated entities: environmental and public policy conflict resolution: trends and best practices
- Facilitation: meeting management & large group decision-making processes
- Glossary of terms
- References
- Index
- About the author