The art of client service the classic guide
"A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claimi...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Hoboken, New Jersey
John Wiley & Sons, Inc.
2016
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| Edition: | Third edition |
| Subjects: | |
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| Call Number : | HF 5823 .S69 2016 |
MARC
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|---|---|---|---|
| 001 | 91155 | ||
| 003 | MY-KLNDU | ||
| 005 | 20241220003159.0 | ||
| 008 | 220720 20162016nju b 001 0 eng d | ||
| 020 | |a 9781119227823 (hbk) | ||
| 039 | 9 | |a 202301030958 |b hainim |y 202207200911 |z dewi | |
| 040 | |a MY-KlNDU |b eng |c MY-KlNDU |e rda | ||
| 050 | |a HF 5823 |b .S69 2016 | ||
| 090 | |a HF 5823 |b .S69 2016 | ||
| 100 | 1 | |a Solomon, Robert |e author | |
| 245 | 1 | 4 | |a The art of client service |b the classic guide |c Robert Solomon |
| 250 | |a Third edition | ||
| 264 | 1 | |a Hoboken, New Jersey |b John Wiley & Sons, Inc. |c 2016 | |
| 264 | 4 | |a © 2016 | |
| 300 | |a xxv, 262 pages |b illustrations |c 23 cm | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a unmediated |2 rdamedia | ||
| 338 | |a volume |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index | ||
| 520 | |a "A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do"-- |c Provided by publisher | ||
| 520 | |a "In a letter to the author, advertising agency Ogilvy & Mather's Chair and CEO emeritus Shelly Lazarus said, "The book is terrific. It's an easy read, and I agree with every word." Danny Meyer, legendary restaurateur and CEO of the Union Square Hospitality Group, described the book as providing, "sensible, timeless advice for distinguishing your brand through generosity of spirit." This book outlines how to build better client relationships and work smarter with colleagues. It transforms what is viewed as an elusive, even ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities, into something definable and actionable, governed by a precise checklist of things designed to help guide work. The new version begins with a synthesis discussions the author has had with a wide range of advertising and marketing people about "what's wrong with advertising," setting up the material to follow. It ends with a provocative question, "Is account management dead," that the author counters in convincing fashion. In between there is practical, accessible content designed to help people get better at what they do"-- |c Provided by publisher | ||
| 592 | |a 00016567-22 |b 19/10/2022 |c RM64.51 |h Areesh Education and Trading Sdn. Bhd | ||
| 650 | 0 | |a Advertising | |
| 650 | 0 | |a Marketing | |
| 650 | 0 | |a Customer relations | |
| 999 | |a vtls000103541 |c 91155 |d 91155 | ||