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Services management an integrated approach

This third edition of Service Management: An Integrated Approach provides a comprehensive insight into the service management industry, exploring the nature and importance of services in today's economies. Over 75 per cent of graduates currently find work in the service industries, but there ar...

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Bibliographic Details
Other Authors:	Gemmel, Paul (Editor), Looy, Bart van (Editor), Dierdonck, Rolan van (Editor)
Format:	Book
Language:	English
Published:	Harlow, England Pearson 2013
Edition:	Third edition
Subjects:	Service industries > Management
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