Table of Contents:
- 1.0. The role of warehousing and stores
- Warehousing and the supply chain
- Training topics
- Definitions
- Strategic aspects of warehousing
- Customers
- The value chain
- Warehouse location
- Modern warehouse operations
- World-class warehousing
- 2.0. Inventory, stock analysis and classifying products
- Product classification
- Demand analysis
- ABC analysis
- Product coding
- Product handling groups
- Inventory management : why hold stock?
- Inventory costs and service
- Lead time
- Demand forecasting
- Inventory and statistics
- How much stock should be held?
- Replenishment methods
- Questions about inventory
- 3.0. Stock control
- Stock inaccuracy
- Continuous or periodic stock checking
- Stock control
- Security and preventing loss
- Information security
- Training topics
- 4.0. The warehouse and operational principles
- Warehouse structure
- Warehouse operations
- Receiving
- Location methods in the warehouse
- Picking options
- Customer orders
- Methods of picking
- Dispatching activity
- Organising for flow
- 5.0. Equipment
- Fork-lift trucks
- Racking/shelving
- The aisle width decision
- 6.0 Warehouse information communications technology
- Importance of information
- Decision-making and ICT
- Improvements with ICT
- Warehouse ICT applications
- Systems implementation
- 7.0. Regulations
- Health and safety at work
- Management of health and safety
- Health and safety arrangements
- Warehouse health and safety risks
- Risk assessments
- Fork-lift trucks : health safety
- 8.0. Productivity, cost and service
- Framework for analysis
- Key costs
- Key productivity drivers
- Basic improvements
- Understanding productivity
- Determining pricing and charging
- Customer service
- Added value
- Warehouse layouts
- 9.0. Outsourcing
- Users' views of third parties and the marketplace
- Selecting third parties
- 10.0. People management
- Company culture
- Management
- Work objectives and performance
- Motivating people
- Empowering
- Teams
- Communication
- Managing change
- Warehouse picking operatives
- 11.0 Developments and trends
- Supply chain impacts on stores and warehousing
- Global logistics
- Reverse logistics and customer returns
- Risk
- Roads
- Legislation
- Technology
- People development
- Political influences
- The supply chain
- Warehouse aims/ideals