APA (7th ed.) Citation

Goodman, J. A., & Broetzmann, S. M. (2019). Strategic customer service: Managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits (Second edition.). HarperCollins Leadership, an imprint of HarperCollins.

Chicago Style (17th ed.) Citation

Goodman, John A., and Scott M. Broetzmann. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Margins and Profits. Second edition. New York: HarperCollins Leadership, an imprint of HarperCollins, 2019.

MLA (9th ed.) Citation

Goodman, John A., and Scott M. Broetzmann. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Margins and Profits. Second edition. HarperCollins Leadership, an imprint of HarperCollins, 2019.

Warning: These citations may not always be 100% accurate.