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151 quick ideas to deal with difficult people

Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict.

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Bibliographic Details
Main Author:	Mason-Draffen, Carrie (Author)
Format:	Book
Language:	English
Published:	Petaling Jaya Advantage Quest Publications 2008
Subjects:	Problem employees Conflict management Personnel management
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