APA (7th ed.) Citation

Lilley, R. (2002). Dealing with Difficult People: Fast, effective strategies for handling problem people (Fifth edition.). Kogan Page.

Chicago Style (17th ed.) Citation

Lilley, Roy. Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People. Fifth edition. London: Kogan Page, 2002.

MLA (9th ed.) Citation

Lilley, Roy. Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People. Fifth edition. Kogan Page, 2002.

Warning: These citations may not always be 100% accurate.