Dealing with Difficult People Fast, effective strategies for handling problem people
Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, red...
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Kogan Page
2002
|
| Edition: | Fifth edition |
| Series: | Creating success
|
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Call Number : | HF 5549.5.E42 |
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | 95731 | ||
| 003 | MY-KLNDU | ||
| 005 | 20241220004444.0 | ||
| 008 | 240620s20222022xxka b 000 0 eng d | ||
| 020 | |a 9781398606159 (pbk) | ||
| 020 | |a 9781398606227 (hbk) | ||
| 020 | |z 9781398606234 (ebk) | ||
| 039 | 9 | |a 202411051029 |b rafizah |c 202411051029 |d rafizah |y 202406201617 |z dewi | |
| 040 | |a MY-KlNDU |b eng |c MY-KlNDU |e rda | ||
| 050 | 0 | 0 | |a HF 5549.5.E42 |
| 090 | |a HF 5549.5.E42 |b L55 2022 | ||
| 100 | 1 | |a Lilley, Roy |e author | |
| 245 | 1 | 0 | |a Dealing with Difficult People |b Fast, effective strategies for handling problem people |c Roy Lilley |
| 250 | |a Fifth edition | ||
| 264 | 1 | |a London |b Kogan Page |c 2002 | |
| 264 | 4 | |c ©2002 | |
| 300 | |a viii, 168 pages |b illustrations |c 22 cm | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a unmediated |2 rdamedia | ||
| 338 | |a volume |2 rdacarrier | ||
| 490 | 1 | |a Creating success | |
| 504 | |a Includes bibliographical references | ||
| 520 | |a Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. | ||
| 592 | |a 43290 |b 26/7/2024 |c RM55.71 |h Bookline Services | ||
| 650 | 0 | |a Problem employees | |
| 650 | 0 | |a Interpersonal relations | |
| 650 | 0 | |a Interpersonal conflict | |
| 650 | 0 | |a Personnel management | |
| 830 | 0 | |a Creating success | |
| 999 | |a vtls000107145 |c 95731 |d 95731 | ||