Dealing with Difficult People Fast, effective strategies for handling problem people

Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, red...

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Bibliographic Details

Main Author:	Lilley, Roy (Author)
Format:	Book
Language:	English
Published:	London Kogan Page 2002
Edition:	Fifth edition
Series:	Creating success
Subjects:	Problem employees Interpersonal relations Interpersonal conflict Personnel management
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