Confronting mistakes lessons from the aviation industry when dealing with error
"In most organizations, errors, although common and unavoidable, are rarely thoroughly examined. Peers may be reluctant to talk about the mistakes one of them has made, whereas superiors prefer to discuss the mistakes of their subordinates with them in private. Based on interviews with over 360...
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| Format: | Book |
| Language: | English |
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Houndmills, Basingstoke, Hampshire
Palgrave Macmillan
2013
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|---|---|---|---|
| 001 | 97056 | ||
| 003 | MY-KLNDU | ||
| 005 | 20241220021848.0 | ||
| 008 | 221104 000 0 eng d | ||
| 020 | |a 9781137276179 | ||
| 039 | 9 | |a 202211041138 |b VLOAD |c 201602101643 |d hasri |y 201512091238 |z syarifuddin | |
| 040 | |a UPNM |b eng |c UPNM |e rda | ||
| 090 | |a HE 9780 |b .H32 2013 | ||
| 100 | 1 | |a Hagen, Jan U. |e author | |
| 245 | 1 | 0 | |a Confronting mistakes |b lessons from the aviation industry when dealing with error |c Jan U. Hagen |
| 264 | 1 | |a Houndmills, Basingstoke, Hampshire |b Palgrave Macmillan |c 2013 | |
| 264 | 4 | |a © 2013 | |
| 300 | |a viii, 191 pages |b illustrations, maps |c 24 cm | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a unmediated |2 rdamedia | ||
| 338 | |a volume |2 rdacarrier | ||
| 500 | |a Includes bibliography | ||
| 505 | 0 | |a Machine generated contents note: -- Introduction: Why Errors Matter -- PART I -- Case 1: New England Air (NE) 248 -- Too Scared to Ask -- Case 2: Japan Airlines (JAL) 8054 -- Hope Replaces Action -- Case 3: Birgenair 301 -- Authority and Mental Framing -- Case 4: KLM 4805 -- The Pressure of the Captain's Mood -- Case 5: United Airlines 173 -- Silent Power -- Case 6: Avianca 052 -- Encouragement is not Empowerment -- PART II -- Crew Resource Management -- Transforming the Captain's Position - but Preserving the Hierarchical Structure -- Surprising Side Effects Led to a Breakthrough -- PART III -- Case 7: United Airlines 811 -- Copilot Takes Charge -- Case 8: United Airlines 232 -- Flexible Team Enhancement -- Case 9: Successful Error Detection and Correction -- Copilot Overrules Captain -- Case 10: Czar 52 -- Limits of CRM | |
| 520 | |a "In most organizations, errors, although common and unavoidable, are rarely thoroughly examined. Peers may be reluctant to talk about the mistakes one of them has made, whereas superiors prefer to discuss the mistakes of their subordinates with them in private. Based on interviews with over 360 managers from a range of sectors about how they deal with error, the authors of this innovative and unique book present a framework of "open error management" and demonstrate its benefits via dramatic case studies from the aviation industry. Including compelling case studies from international aviation companies, the result is an innovative and unique approach to analyzing business strategy"-- c Provided by publisher | ||
| 592 | |a 0008/UPNM |b 15/01/2016 /c RM 169.81 |h RIDHA | ||
| 650 | 0 | |a Airlines |x Management |v Case studies | |
| 650 | 0 | |a Errors | |
| 650 | 0 | |a Crisis management | |
| 999 | |a vtls000055889 |c 97056 |d 97056 | ||