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Confronting mistakes lessons from the aviation industry when dealing with error

"In most organizations, errors, although common and unavoidable, are rarely thoroughly examined. Peers may be reluctant to talk about the mistakes one of them has made, whereas superiors prefer to discuss the mistakes of their subordinates with them in private. Based on interviews with over 360...

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Bibliographic Details
Main Author: Hagen, Jan U. (Author)
Format: Book
Language:English
Published: Houndmills, Basingstoke, Hampshire Palgrave Macmillan 2013
Subjects:
Airlines > Management > Case studies
Errors
Crisis management
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