Total quality management
This book is intended to provide an introduction to the Total Quality Management and to help you understand many issues related to quality
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| Format: | Book |
| Language: | English |
| Published: |
Batu Pahat, Johor
Penerbit UTHM
2013
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Table of Contents:
- History of quality
- Seven quality control tools
- The statistical process control
- Teamwork and empowerment
- Customer and customer satisfaction - ISO 9000