People skills for public managers
This book fills the need for a communication-based, public sector framed book. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orient...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
London
Routledge
2014
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| Subjects: | |
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Table of Contents:
- Why public managers need people skills
- Every effective manager is a good communicator
- Resolving disputes in the workplace
- Mega-skills for public employees
- Creating and maintaining effective work relationships
- Working together: meetings, teams, and parliamentary procedure
- Dealing with incivility, bullies, and difficult people
- Effective communication in the intercultural workplace
- Dynamic public speaking
- Designing effective public input processes
- The interconnected web of people skills.