Born to serve, built to last the Pernama story: secret's of Malaysia's home-grown retain chain

The inside story on how a Malaysian company led by Malaysians faced challenges head-on to become successful. PERNAMA has achieved much since it took over the armed-forces-based retail outlets from NAAFI, the well-established and hugely loved British establishment, in 1983. This book chronicles PERNA...

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Bibliographic Details
Corporate Author: Perwira Niaga Malaysia
Other Authors: Abdul Wahab Khalid (Compiler, Editor)
Format: Book
Language:English
Published: Klang, Selangor Perwira Niaga Malaysia (PERNAMA) [2015]
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MARC

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245 0 0 |a Born to serve, built to last  |b the Pernama story: secret's of Malaysia's home-grown retain chain  |c compiled & edited by Abdul Wahab Khalid 
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300 |a xi, 134 pages, 24 unnumbered pages of plates  |b illustrations  |c 23 cm 
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505 0 |a pt.1. The Early Years -- Tracing the birth of PERNAMA -- The new kid at camp (1984-1989) -- pt.2. Growing Pains -- The new camp-scape -- Engaging the customers -- Braving the waves -- pt.3. Keys to Success -- Going big-ticket -- All about talent -- From shopkeeper to manager -- Feeding consumer needs -- pt.4. Into The Future -- From good to great 
520 |a The inside story on how a Malaysian company led by Malaysians faced challenges head-on to become successful. PERNAMA has achieved much since it took over the armed-forces-based retail outlets from NAAFI, the well-established and hugely loved British establishment, in 1983. This book chronicles PERNAMA's journey and transformation over the years. 
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