Strategic customer care an evolutionary approach to increasing customer value and profitability
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| Main Author: | |
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| Format: | Book |
| Published: |
New York
John Wiley & Sons
1999
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| Subjects: | |
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| Call Number : | HF 5415.56 B76 1999 |
MARC
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| 090 | 0 | 0 | |a HF 5415.56 |b B76 1999 |
| 100 | 1 | 0 | |a BrownlhStanley A. |
| 245 | 1 | 0 | |a Strategic customer care |b an evolutionary approach to increasing customer value and profitability |c Stanley A.Brown |
| 260 | 0 | 0 | |a New York |b John Wiley & Sons |c 1999 |
| 300 | |a xiii, 305p. |b ill. |c 24cm | ||
| 500 | 0 | 0 | |a Includes bibliographical references and index |
| 650 | 0 | 0 | |a Customer relations |
| 650 | 0 | 0 | |a Relationship marketing |
| 999 | |a vtls000009787 |c 9854 |d 9854 | ||