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Developing assertiveness skills for health and social care professionals

This highly practical guide, and its companion volume Developing Leadership Skills for Health and Social Care Professionals is a tool for all health and social care professionals wanting to develop relationships with their colleagues, patients and clients including clinicians, practice managers, nur...

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Bibliographic Details
Main Author: Phillips, Annie (Author)
Format: Book
Language:English
Published: London, UK Radcliffe Publishing © 2013
Subjects:
Assertiveness training
Medical personnel > Training of
Medical personnel > Psychology
Assertiveness
Inservice Training
Health Personnel > education
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Table of Contents:
  • Section 1. Assertiveness skills
  • The importance of being assertive
  • Women and assertiveness
  • How to be assertive
  • Putting your ideas into practice
  • Section 2. Assertiveness in practice
  • Feelings
  • Dealing with criticism
  • Making and refusing requests
  • Negotiation
  • Preventing and resolving conflict
  • Section 3. Clinical challenges
  • Setting the boundaries
  • Developing reflective thinking
  • Putting it into practice for the patient
  • Breaking unwelcome news
  • Boundaries in clinical work
  • Section 4. Applying assertiveness skills
  • Your personal development plan
  • Goal setting and supporting change

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