Total quality management
This book examines, with illustrations and examples topics like quality leadership through commitment, how to establish a quality programme, cost of quality concept etc. This volume is evolved out of research, teaching and consulting experience in the area of quality management.
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| Format: | Book |
| Language: | English |
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Kuala Lumpur
Golden Books Centre Sdn. Bhd.
1999
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Table of Contents:
- Basic concepts in quality management
- Quality: organizing, planning and policy making
- The organization design for quality systems
- Concepts of quality costs
- Quality management process
- Quality management challenges
- Achieving quality through human effort
- Total quality management