Organizational behavior improving performance and commitment in the workplace by Colquitt, Jason, LePine, Jeffery A., Wesson, Michael J.

Handbook of customer satisfaction measurement by Hill

Market-driven management Using the new marketing concept to create a customer-oriented company by Webster, Frederick E.

Customer first a strategy quality service by Walker

Koleksi piagam pelanggan terbaik 1993

Turning lost customer into gold ... and the art of achieving zero defections by CannielhJoan Koob

The quality library a guide to staff-driven improvement, better efficiency, and happier customers by Laughlin, Sara 1949-

Organizational behavior improving performance and commitment in the workplace by Colquitt

Tales of knock your socks of service inspiring stories of outstanding customer service by Anderson

Customer-driven manufacturing

The loyalty effect the hidden force behind growth, profits, and lasting value by Reichheld

The customer is CEO how to measure what your customers want -and make sure they get it by Massnick

World-class customer satisfaction by Barsky

Creating the customer-driven car company by Ludvigsen

Human sigma managing the employee-customer encounter by Fleming

Buying styles simple lessons in selling the way your customer buys / by Wilkinson, Michael, 1957-

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The agenda what every business must do to dominate the decade by Hammer, Michael 1948-2008

Customer service Career success through customer satisfaction by TimmlhPaul R

The customer success professional's handbook how to thrive in one of the world's fastest growing careers-while driving growth for your company by Vaidyanathan, Ashvin 1980, Rabago, Ruben 1968

One size fits one Building relationships one customer and one employee at a time by HeillhGary