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  1. 1
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    Everyone a leader a grassroots model for the new workplace by Horst

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  2. 2
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    The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first by ThompsonlhHarvey

    Published 2000
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  3. 3
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    Customer relationship marketing get to know your customers and win their loyalty by Stone, Merlin 1948-

    Published 2000
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  4. 4
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    Loyaty.Com customer relationship management in the new era of internet marketing by Newell lhFrederick

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  5. 5
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    Information masters secrets of the customer race by McKean

    Published 1999
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  6. 6
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    Beyond world class building character, relationships, and profits by Ross, Alan M.

    Published 2002
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  7. 7
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    Enterprise one to one tools for competing in the interactive age by Peppers

    Published 1997
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  8. 8
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    The loyalty link how loyal employees create loyal customer by McCarthy

    Published 1997
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  9. 9
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    Turning lost customer into gold ... and the art of achieving zero defections by CannielhJoan Koob

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  10. 10
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    Net gain expanding markets through virtual communities by Hagel

    Published 1997
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  11. 11
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    What customers really want how to bridge the gap between what your organization offers and what yours client crav by McKain

    Published 2005
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  12. 12
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    Creating customer delight the how and why of CRM by Seth 1958-

    Published 2005
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  13. 13
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    Mass customization information systems in business

    Published 2007
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  14. 14
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    Success in dealing with difficult people by Lawson, Ken

    Published 2009
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  15. 15
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    Consumers and services by Gabbott

    Published 1998
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  16. 16
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    Principles of customer relationship management by Baran 1945-

    Published 2008
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  17. 17
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    The loyalty effect the hidden force behind growth, profits, and lasting value by Reichheld

    Published 1996
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  18. 18
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    Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it! by Gee

    Published 1999
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  19. 19
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    Human sigma managing the employee-customer encounter by Fleming

    Published 2007
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  20. 20
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    Chocolates on the pillow aren't enough reinventing the customer experience by Tisch

    Published 2007
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