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  1. 1
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    Strategic leadership Managing the missing links by HandscombelhRichard S.

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  2. 2
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    Strategic leadership managing the missing links by Handscombe lhRichard S.

    Published 1993
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  3. 3
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    What customers value most by Brown lhStanley A

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  4. 4
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    Customer first a strategy quality service by Walker

    Published 1990
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  5. 5
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    Turning lost customer into gold ... and the art of achieving zero defections by CannielhJoan Koob

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  6. 6
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    The real heroes of business An not a ceo among them by FrommlhBill

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  7. 7
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    The computer support directory voice,fax,and online acces numbres

    Published 1995
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  8. 8
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    The Innovatord solution creating and sustaining succesful growth by Christensen lhClayton M

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  9. 9
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    Customer service Career success through customer satisfaction by TimmlhPaul R

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  10. 10
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    Cloose to the customer 25 management tips from the other side of the counter by DonnellylhJames H.

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  11. 11
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    Communicating with customers by Eunson, Baden

    Published 1995
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