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  1. 1
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    Reception

    Published 1996
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  2. 2
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    Best impressions in hospitality by Michael lhAngie

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  3. 3
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    Chocolates on the pillow aren't enough reinventing the customer experience by Tisch

    Published 2007
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  4. 4
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    Hospitality management accounting by Coltman

    Published 1997
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