Service quality in practice a handbook for practitioners by Murphy, John A. (John Augustine)

Performance management concepts, skills, and exercises by Cardy, Robert L. 1955-

Penilaian tahap kecekapan (PTK) kompetensi khusus (fungsi) pengurusan P&P by Ee, Ah Meng

Global accountabilities participation, pluralism, and public ethics

Performance management concepts, skills, and exercises by Cardy, Robert L. 1955-

Key performance indicators developing, implementing, and using winning KPIs by Parmenter, David

National occupational skill standards (NOSS) for construction industry domestic sewerage system (M&E ).

National occupational skill standards (NOSS) for construction industry domestic sewerage system (civil & structure ).

National occupational skill standards (NOSS) for construction industry lightweight block wall.

Penilaian tahap kecekapan (PTK) kompetensi khusus (fungsi) pengurusan P&P (kertas 701/02) by Ee, Ah Meng

The workforce scorecard managing human capital to execute strategy by Huselid

The trainer's journey to competence tools, assessments, and models by Barbazette, Jean

Performance creating the performance-driven organization by Stiffler

The changing nature of performance implications for staffing, motivation, and development

Models and strategies for training design

Ultimate performance measuring human resources at work by Burkholder

101 tough conversations to have with employees a manager's guide to addressing performance, conduct, and discipline challenges / by Falcone, Paul

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The development of Key Performance Indicator [KPIs] at aerospace manufacturing company / œc Effendi bin Mohamad by Effendi Mohamad

The power of feedback giving, seeking, and using feedback for performance improvement by London, Manuel

Appraisal, feedback and development making performance review work by Fletcher, Clive