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  1. 1

    Service quality in practice a handbook for practitioners by Murphy, John A. (John Augustine)

    Published 1993
    Book
  2. 2

    Service management strategy and leadership in service business by NormannlhRichard

    Book
  3. 3
  4. 4

    Plant and service tours in operations management by SchmennerlhRoger W.

    Book
  5. 5

    Principles of quality costs principles,implementation,and use by Campanella lhJack

    Published 1995
    Book
  6. 6

    Selling the invisible a field guide to modern marketing by BeckwithlhHarry

    Book
  7. 7

    Services management an integrated approach

    Published 1998
    Book
  8. 8

    Services marketing by KurtzlhDavid L.

    Book
  9. 9

    Plant and service tours in operations management by Schmener lhRoger W

    Book
  10. 10

    Service Asia how the tigers can keep their stripes by TocquerlhGerard A.

    Book
  11. 11

    Managing services Marketing, operations, and human resources by lh

    Book
  12. 12

    Service managment for competitive advantage by Fitzsimmons lhJames A

    Book
  13. 13

    Supervision skills for the service industry how to do it by Tesone

    Published 2005
    Book
  14. 14

    Gemba kaizen a commonsense low-cost approach to management by Imai, Masaaki

    Published 2001
    Book
  15. 15

    Service management operations,strategy,and information technology by Fitzsimmons

    Published 2006
    Book
  16. 16

    Service marketing by Rust

    Published 1996
    Book
  17. 17

    Consumers and services by Gabbott

    Published 1998
    Book
  18. 18

    Cases in marketing of services an international collection by Meidan, Arthur 1936-

    Published 1993
    Book
  19. 19

    Staff and service management by D'Cruz, E. M.

    Published 2006
    Book
  20. 20

    Service management

    Published 1991
    Book