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  1. 1
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    Service quality in practice a handbook for practitioners by Murphy, John A. (John Augustine)

    Published 1993
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  2. 2
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    Service management strategy and leadership in service business by NormannlhRichard

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  3. 3
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    Panduan gaji permulaan 160 pekerjaan terpilih berasaskan kemahiran = Guide on starting wages 160 selected skills based jobs

    Published 2016
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  4. 4
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    Plant and service tours in operations management by SchmennerlhRoger W.

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  5. 5
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    Principles of quality costs principles,implementation,and use by Campanella lhJack

    Published 1995
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  6. 6
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    Selling the invisible a field guide to modern marketing by BeckwithlhHarry

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  7. 7
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    Services management an integrated approach

    Published 1998
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  8. 8
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    Services marketing by KurtzlhDavid L.

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  9. 9
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    Plant and service tours in operations management by Schmener lhRoger W

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  10. 10
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    Service Asia how the tigers can keep their stripes by TocquerlhGerard A.

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  11. 11
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    Managing services Marketing, operations, and human resources by lh

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  12. 12
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    Service managment for competitive advantage by Fitzsimmons lhJames A

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  13. 13
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    Supervision skills for the service industry how to do it by Tesone

    Published 2005
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  14. 14
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    Gemba kaizen a commonsense low-cost approach to management by Imai, Masaaki

    Published 2001
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  15. 15
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    Service management operations,strategy,and information technology by Fitzsimmons

    Published 2006
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  16. 16
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    Service marketing by Rust

    Published 1996
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  17. 17
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    Consumers and services by Gabbott

    Published 1998
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  18. 18
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    Cases in marketing of services an international collection by Meidan, Arthur 1936-

    Published 1993
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  19. 19
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    Staff and service management by D'Cruz, E. M.

    Published 2006
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  20. 20
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    Service management

    Published 1991
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