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  1. 1
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    Handbook of safety and health for the service industry by Reese

    Published 2009
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  2. 2
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    Service management

    Published 1991
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  3. 3
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    Services marketing management an international perspective by Kasper

    Published 1999
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  4. 4
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    Standard in the services industry by Rothery

    Published 1997
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  5. 5
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    Services marketing integrating customer focus across the firm by Zeithaml lhValarie A.

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