The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first by ThompsonlhHarvey

Services marketing by KurtzlhDavid L.

Managing customer service by HayeslhJenny

Key account management the route to profitable key supplier status by ChevertonlhPeter

301 great customer service ideas from America's most innovative small companies

Financial customer service a guide to making smarter business decisions by Schaeffer Jr. lhH.A

The experience economy work is theatre & every business a stage by Pine

No-nonsense marketing 101 practical ways to win and keep customers by Prushan

Up your service! great ideas tools, tips and proven techniques to lift your service higher by Kaufman, Ron

Pelanggan adalah raja satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar by Tschohl, John

Winning at service lessons from service leaders by Schmidt

Service marketing by Rust

Coaching knock your socks off servics by Zemke

Using smart cards to gain market share by Haddad

Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it! by Gee

Services marketing management an international perspective by Kasper

Implementing CRM from technology to knowledge by Finnegan

The innovator's dilemma when new technologies cause great firms to fail by Christensen

101 activities for delivering knock your socks off service by Thomas, Ann, 1951-

NetLibrary
Click here to view book

Achieving excellence through customer service by Tschohl