Managing quality in the services sector by Asher, Mike

Guidelines on occupational safety and health in service sector

Growth of the service sector in the Yangtze River Delta by Liu, Zhibiao 1959-, Zheng, Jianghuai 1968-

Table of Contents: “…The Influence of the Service Sector on the Industrialization Process in the Yangtze River Delta -- The Economic Growth Driven by the Service Industry: A Review of Economic Growth in the Yangtze River Delta -- The Development of the Service Industry and the Enhancement of the Manufacturing Industry's Efficiency -- The Determining Mechanism of the Yangtze River Delta's Attraction of FDI on the Service Industry -- To Raise the Status of the Yangtze River Delta in the International Division through Service Trade -- The International Transfer of Service Business and the Construction of an Outsourcing Center -- The Optimization of the Distribution of the Productive Force in the Yangtze River Delta -- Agglomeration of Service Cities and Formation of Regional Service Centers -- Cooperative Agglomeration and Growth of the Service Industry and the Manufacturing Industry -- The Service Industry and Economic Fluctuation in the Yangtze River Delta -- Income Distribution Effects due to Service Sector Development in the Yangtze River Delta -- Employment Effects due to Service Sector Development in the Yangtze River Delta -- The Service Industry and the Building of a New Countryside in the Yangtze River Delta -- The Upgrading and Optimization of Human Progress by the Service Industry in the Yangtze River Delta -- The Role of Institutional Innovations in the Development of the Service Sector: Theories, Empirical Data and Inspiration from the Yangtze River Delta -- Differences in the Growth of Service Industry in the Yangtze River Delta: On the Basis of Shift-Share Analysis -- Boosting the Development of Service Industry in the Structural Adjustment: Experience and Enlightenment from OECD Countries…”

A bibliographic guide to North American Industry history, health, and hazardous waste / by Stirling, Dale A.

Table of Contents: “…Sector 11: Agriculture, forestry, fishing and hunting -- Sector 21: Mining -- Sector 22: Utilities -- Sector 23: Construction -- Sector 31-33: Manufacturing -- Sector 42: Wholesale trade -- Sector 44-45: Retail trade -- Sector 48-49: Transportation and warehousing -- Sector 51: Information -- Sector 52: Finance and insurance -- Sector 53: Real estate and rental and leasing -- Sector 54: Professional, scientific, and technical services -- Sector 55: Management of companies and enterprises -- Sector 56: Administrative and support and waste management and remediation services -- Sector 61: Educational services -- Sector 62: Health care and social assistance -- Sector 71: Arts, entertainment, and recreation -- Sector 72: Accommodation and food services -- Sector 81: Other services (except public administration) -- Sector 92: Public administration.…”
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Why trade matters

Table of Contents: “…. : Trade and the healthcare services sector -- Trade and the movement of people -- Trade and labour…”

Services marketing concepts, strategies & cases by Hoffman, K. Douglas, Bateson, John E. G.

Table of Contents: “…An Introduction to Services -- 2. The Service Sector: Supersectors and Ethical Considerations -- 3. …”

The changing phases of Malaysian economy by Okposin' Samuel Bassey

Gower handbook of customer service

Table of Contents: “…Weiser -- Public service sector standards / Merlin Stone, Ros Gardner -- Culture: the prime differentiator / Christine Barclay -- Service as a cross-functional responsibility / Laurie Young -- Roles, not jobs / Paul Chapman -- Quality as a mind-set / Tony Bendell, Roger Penson -- Using control groups / Peter Murley -- Internal service for internal customers / Howard Kendall -- Learning from successful companies / Jane Carroll -- Selection, not recruitment / Stephanie Craig -- Incentivizing success / Peter Murley -- The training journey / David Harris -- Using telephone techniques / Mary Ann Moran -- Accreditation / Elizabeth Harris -- Empowerment / Colin Apthorp -- Teamwork - the FedEx experience / Thomas O'Hearn -- The call-centre concept / Eve Carwardine -- Harnessing new technology / Martin Meikle-Small -- Toll-free and local charge rate services / Jamie Clyde -- Meeting the fulfilment challenge / Peter Hardingham -- Forecasting volume in a call centre / Peter Murley…”

Advances in ergonomics in manufacturing