A global political economy of democratisation beyond the internal-external divide by Ayers, Alison J.

Ballad Book

“…Introduction -- Ballads of superstition: The wee wee man. Tamlane. True Thomas. The Elfin knight. Lady Isobel and the elf-knight. …”
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New perspectives on narrative and multimodality

Table of Contents: “…Doloughan -- A multimodal approach to mind style : semiotic metaphor vs. multimodal conceptual metaphor / Roc�io Montoro -- The computer-based analysis of narrative and multimodality / Andrew Salway -- Opera : forever and always multimodal / Michael Hutcheon and Linda Hutcheon -- Word-image/utterance-gesture : case studies in multimodal storytelling / David Herman -- "I contain multitudes" : narrative multimodality and the book that bleeds / Alison Gibbons -- Multimodality and the literary text : making sense of Safran Foer's Extremely loud and incredibly close / Nina N�rgaard -- Electronic multimodal narratives and literary form / Michael Toolan -- Gains and losses? …”
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Obesity epidemiology by Hu, Frank B.

Table of Contents: “…Gillman -- Predictors and consequences of childhood obesity / Alison E. Field -- Genetic predictors of obesity / Frank B. …”

Ethics in applied linguistics research language researcher narratives

Table of Contents: “…Ethical challenges in conducting text-based online applied linguistics research / Xuesong Gao and Jian Tao ; 11. …”

The language and literature reader

Table of Contents: “…Halliday -- On the deviance of literary discourse / Henry Widdowson -- Language, linguistics and literary analysis / Elizabeth Closs Traugott and Mary Louise Pratt -- Linguistic criticism / Roger Fowler -- Metre / Geoffrey Leech -- Discourse analysis and drama / Mick Short -- Poem, reader, response : making sense with Skunk hour / Michael Toolan -- Style and interpretation in Hemingway's 'Cat in the rain' / Ronald Carter -- Changing the guard at Elsinore / Walter Nash -- But what is literature? …”

Gower handbook of customer service

Table of Contents: “…Evaluating the profitability of customer service / Merlin Stone -- The role of benchmarking / Allan Trayes -- Delivering competitive advantage / Laurie Young -- Business process engineering / Bill Martin -- Delivering service internationally / Merlin Stone, Alison Bond -- A framework for delivering service / Peter Murley -- The role of logistics / James Ensor -- 'Due diligence' / Peter Murley -- Using customer surveys / Peter Murley -- Standards, measures and performance indicators / Allison Grant -- Focus groups / Julia Hall -- Mystery shopping / David Limbrick -- Activity-based costing / Nick Gazzard -- Delivering customer service through projects / David Honey -- Customer service as a product / Jan E. …”

Academic and educational development research, evaluation and changing practice in higher education

Table of Contents: “…Dempster, Paul Blackmore -- Implementing a virtual learning environment: a holistic framework for institutionalizing online learning / Gabi Diercks-O'Brien -- Spreading the word about pedagogic research: the virtual reading group / Paul Curzon, Judith Harding -- Professional development for organizational change / Helen Beetham, Paul Bailey -- Integrating learning technologies to support the acquisition of foreign languages for specific disciplines / Alison Kennard, Juliet Laxton -- Structures for facilitating play and creativity in learning a psychoanalytical perspective / Mary Caddick, Dave O'Reilly -- Integrating skills development with academic content in the changing curriculum / Andrew Honeybone, Jennifer Blumhof, Marianne Hall -- Towards a culture of evaluation / James Wisdom…”

How money works the facts visually explained

Encyclopedia of social work with groups

Table of Contents: “…Lee and Eliette Montiel -- Group Work and Technology -- Online support / Andr�es Arias Astray and Ana Barr�on L�opez de Roda -- Online groups / Brian E. …”
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A day in the life career options in library and information science /

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