Search Results - Ann Brower~
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Raggedy Andy Stories Introducing the Little Rag Brother of Raggedy Ann
Published 2005Get full text
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Horses at work harnessing power in industrial America /
Published 2008An ebrary electronic resource
NetLibrary
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Life Aboard a British Privateer in the Time of Queen Anne Being the Journal of Captain Woodes Rogers, Master Mariner
Published 2013Get full text
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Legacy of engagement in Southeast Asia
Published 2008Table of Contents: “…Unexpected trajectories and connections, regime change, democratization and development in Southeast Asia / Bridget Welsh -- Vietnam's transformation, war, development and reform / Frederick Z. Brown -- The Philippines' underperformance in comparative perspective / David G. …”
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Myanmar's mountain and maritime borderscapes local practices, boundary-making, and figured worlds
Published 2016Conference Proceeding Book -
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19 stars of Indiana exceptional Hoosier women /
Published 2009NetLibrary
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The power of culture driving today's organisation
Published 2004Table of Contents: “…1. The Power of culture: turning the soft stuff into business advantage (Carolyn Taylor) -- 2. …”
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Islam and power
Published 2013Table of Contents: “…Aspects of the Islamic Tradition Regarding Power -- Activism and quietism in Islam / Michael Cook -- Towards a Muslim theory of history / Thomas Naff -- The ideologisation of Islam in the contemporary Muslim world / Ali Merad -- Changing concepts of authority in the late ninth/fifteenth and early tenth/sixteenth centuries / Ann Lambton -- pt.2. …”
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Gower handbook of customer service
Published 1996Table of Contents: “…Weiser -- Public service sector standards / Merlin Stone, Ros Gardner -- Culture: the prime differentiator / Christine Barclay -- Service as a cross-functional responsibility / Laurie Young -- Roles, not jobs / Paul Chapman -- Quality as a mind-set / Tony Bendell, Roger Penson -- Using control groups / Peter Murley -- Internal service for internal customers / Howard Kendall -- Learning from successful companies / Jane Carroll -- Selection, not recruitment / Stephanie Craig -- Incentivizing success / Peter Murley -- The training journey / David Harris -- Using telephone techniques / Mary Ann Moran -- Accreditation / Elizabeth Harris -- Empowerment / Colin Apthorp -- Teamwork - the FedEx experience / Thomas O'Hearn -- The call-centre concept / Eve Carwardine -- Harnessing new technology / Martin Meikle-Small -- Toll-free and local charge rate services / Jamie Clyde -- Meeting the fulfilment challenge / Peter Hardingham -- Forecasting volume in a call centre / Peter Murley…”
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