Search Results - Bill Lear*
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25 ways to make college pay off advice for anxious parents from a professor who's seen it all /
Published 2007NetLibrary
MyiLibrary
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TEACHING AND LEARNING SOURCE-BASED WRITING : Current Perspectives and Future Directions /
Published 2024Table of Contents: “…Understanding novice L2 writers' reasoning and decision-making strategies for sourcebased writing / Qian Du and Ying Liu -- Tracing changes in the citing practices of a master's student : a longitudinal case study / Bojana Petric and Nigel Harwood -- Teachers' perspectives on source-based writing challenges and skill development strategies / Rosemary Wette -- Culturally and linguistically responsive source-based argumentative writing pedagogy for multilingual writers in the secondary school context / Zuzana Tomaš, Kelsey DeCamillis, and Sarah Lorenz -- Patchwriting : co-opting a transgressive practice for pedagogical purposes / Sarah Leu and Heike Neumann -- Using a flipped learning approach to teach source-based writing in academic English language courses / Ilka Kostka -- Showing, telling, and sharing : supporting students in their use of source texts via technology / Dawn Bikowski, Kyle Butler and Aaron Schwartz -- Scaffolding instruction for post-secondary L2 synthesis writing / Stephen Doolan and Shannon Fitzsimmons-Doolan -- Evaluation of two interventions to teach source use for rhetorical purposes to postgraduate novice academic writers / Qingyang Sun and Bill Soden -- Developing academic biliteracies through plurilingual integrated writing tasks : students' perceptions and reported practices / Caroline Payant and Philippa Bell -- Learning potential in integrated writing assessment / Lia Plakans and GoMee Park -- The role of source information use in business communication instructors' evaluation of student essay exams / Kim McDonough, Heike Neumann, and Carol Johnson -- A framework for cognitive and metacognitive processing skills in argumentative integrated writing assessments / Choo Mui Cheong, Run Mu and Xiaomeng Zhang -- Talking to the literature : stance taking in citing others' work / Ken Hyland and Feng (Kevin) Jiang -- Direct quotation : rhetorical function and applications for teaching / Peter Docherty and Tomáš Mach -- Ethical issues in research on source-based writing / Debra A. …”
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Personal data and privacy protection
Published 2005Table of Contents: “…The relationship between general law protection of privacy and information privacy laws / David Lindsay -- Implementation of the APEC privacy framework / Graham Greenleaf -- Regulators' challenge in getting data protection bill passed in Malaysia / Vicknaraj Thanarajah -- The EU & the measurement of adequacy, what can Malaysia learn from world experience? …”
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Gower handbook of customer service
Published 1996Table of Contents: “…Weiser -- Public service sector standards / Merlin Stone, Ros Gardner -- Culture: the prime differentiator / Christine Barclay -- Service as a cross-functional responsibility / Laurie Young -- Roles, not jobs / Paul Chapman -- Quality as a mind-set / Tony Bendell, Roger Penson -- Using control groups / Peter Murley -- Internal service for internal customers / Howard Kendall -- Learning from successful companies / Jane Carroll -- Selection, not recruitment / Stephanie Craig -- Incentivizing success / Peter Murley -- The training journey / David Harris -- Using telephone techniques / Mary Ann Moran -- Accreditation / Elizabeth Harris -- Empowerment / Colin Apthorp -- Teamwork - the FedEx experience / Thomas O'Hearn -- The call-centre concept / Eve Carwardine -- Harnessing new technology / Martin Meikle-Small -- Toll-free and local charge rate services / Jamie Clyde -- Meeting the fulfilment challenge / Peter Hardingham -- Forecasting volume in a call centre / Peter Murley…”
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Rebuilding Sergeant Peck how I put body and soul back together after Afghanistan
Published 2019Book


