Jane's aero-engines

Jane's aero-engines (issue-7)

41 seconds to freedom an insider's account of the Lima Hostage Crisis, 1996-97 by Giampietri, Luis, Salisbury, Bill, Ausejo, Lorena, 1962-

Gower handbook of customer service

Table of Contents: “…Evaluating the profitability of customer service / Merlin Stone -- The role of benchmarking / Allan Trayes -- Delivering competitive advantage / Laurie Young -- Business process engineering / Bill Martin -- Delivering service internationally / Merlin Stone, Alison Bond -- A framework for delivering service / Peter Murley -- The role of logistics / James Ensor -- 'Due diligence' / Peter Murley -- Using customer surveys / Peter Murley -- Standards, measures and performance indicators / Allison Grant -- Focus groups / Julia Hall -- Mystery shopping / David Limbrick -- Activity-based costing / Nick Gazzard -- Delivering customer service through projects / David Honey -- Customer service as a product / Jan E. …”

Communication and sport surveying the field by Billings, Andrew C., Butterworth, Michael L., Turman, Paul D.

Finite element software for microwave engineering

Table of Contents: “…Riblet -- The coupling of finite element and integral equation representations for efficient three-dimensional modeling of electromagnetic scattering and radiation / Tom Cwik, Cinzia Zuffada, and Vahraz Jamnejad -- Phased array antenna analysis / John D'Angelo and Isaac Mayergoyz -- Large-scale finite element scattering analysis on massively parallel computers / John D'Angelo and Isaac Mayergoyz --tAntenna element and array simulation with commercial software / Robert L. …”

Implementing safety management systems in aviation