The Lock and Key Library: The most interesting stories of all nations: American

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Plays of humour and suspense

Table of Contents: “…There's a ghost in the basement, m'Lord (Allan Mackay) -- Uphand me, squire (Richard Tydeman) -- My fair Macbeth (Larry Pigram) -- Men of magnet (Larry Pigram) -- Tarzan and Jane (Larry Pigram) -- A villa on Venus (Kenneth Lillington) -- A good knight's work (Allan Mackay) -- Hijack (Charles Webb) -- Sorry , wrong number (Lucille Fletcher) -- A night at an inn (Lord Dunsay) -- The sky is overcast (Anthony Booth).…”

Plays of humour and suspense

Table of Contents: “…There's a ghost in the basement, m'Lord (Allan Mackay) -- Uphand me, squire (Richard Tydeman) -- My fair Macbeth (Larry Pigram) -- Men of magnet (Larry Pigram) -- Tarzan and Jane (Larry Pigram) -- A villa on Venus (Kenneth Lillington) -- A good knight's work (Allan Mackay) -- Hijack (Charles Webb) -- Sorry , wrong number (Lucille Fletcher) -- A night at an inn (Lord Dunsay) -- The sky is overcast (Anthony Booth).…”

Gower handbook of customer service

Table of Contents: “…Smith -- Lifetime values and database marketing / Kevin Gavaghan -- Using the customer database / Merlin Stone -- Direct marketing / Tony Williams -- Telemarketing / Peter Murley -- Encouraging customer feedback / Charles R. Weiser -- Public service sector standards / Merlin Stone, Ros Gardner -- Culture: the prime differentiator / Christine Barclay -- Service as a cross-functional responsibility / Laurie Young -- Roles, not jobs / Paul Chapman -- Quality as a mind-set / Tony Bendell, Roger Penson -- Using control groups / Peter Murley -- Internal service for internal customers / Howard Kendall -- Learning from successful companies / Jane Carroll -- Selection, not recruitment / Stephanie Craig -- Incentivizing success / Peter Murley -- The training journey / David Harris -- Using telephone techniques / Mary Ann Moran -- Accreditation / Elizabeth Harris -- Empowerment / Colin Apthorp -- Teamwork - the FedEx experience / Thomas O'Hearn -- The call-centre concept / Eve Carwardine -- Harnessing new technology / Martin Meikle-Small -- Toll-free and local charge rate services / Jamie Clyde -- Meeting the fulfilment challenge / Peter Hardingham -- Forecasting volume in a call centre / Peter Murley…”

Harrison's neurology in clinical medicine

Table of Contents: “…Video Atlas of the Detailed Neurologic Examination / Martin A. Samuels -- 4. Neuroimaging in Neurologic Disorders / William P. …”

Counter-terrorism international law and practice

Table of Contents: “…White -- Counter-terrorism and the Rule of Law -- issues of judicial control / Allan Rosas -- States' obligations under international refugee law -- issues of judicial control / Ana-Maria Salinas de Frias -- Criminality and terrorism / Ben Saul -- Armed conflict and terrorism -- there is a (big) difference / Jelena Pejic -- Executive power and the use of the state of emergency / Cesar Landa Arroyo -- Impunity and the emerging patterns of international justice / Tassaduq Hussein Jillani -- Beyond radicalization -- towards an integrated anti-violence rule of law strategy / Colm Campbell -- The Role of the lawyer in shaping responses to the security imperative / Hans Corell -- Counter-terrorism policy-making from the perspective of a diplomat / Fernando Perpina-Robert -- Counter-terrorism policing and the rule of law -- the best of friends / Keith Weston -- Intelligence and counter-terrorism -- towards a human rights and accountability framework / Gerald Staberock -- The Military and the role of law in counter-terrorism / Thomas R Mockaitis, Charles Tucker Jr., and Augustus Invictus -- Fair process and the Security Council -- a case for the Office of the Ombudsperson / Kimberly Prost -- Classification, administration, and treatment of battlefield detainees / David Turns -- Detention as a response to terrorism / Nigel S. …”

Mechanical engineers' handbook

Table of Contents: “…Materials and Mechanical Design -- Structure of Solids / Charles H. Drummond III -- Steel / Robert J. King -- Aluminum and Its Alloys / Seymour G. …”

Organizational reality reports from the firing line

Table of Contents: “…Siu -- Feeling As Clue / Arlie Rusel Hochschild -- Death by Work / Salem Alaton -- Bisy Backson / Benjamin Hoff -- A Case of Inefficiency / Ann Marie Cunningham -- Cat's in the Cradle / Harry Chapin -- Controlling and Resisting -- The Art of Saying No: On the Management of Refusals in Organizations / Dafna Izraeli, Todd D. …”