Search Results - Charles Gairdner~
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Woodworking for Beginners A Manual for Amateurs
Published 2013Get full text
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Gower handbook of customer service
Published 1996Table of Contents: “…Smith -- Lifetime values and database marketing / Kevin Gavaghan -- Using the customer database / Merlin Stone -- Direct marketing / Tony Williams -- Telemarketing / Peter Murley -- Encouraging customer feedback / Charles R. Weiser -- Public service sector standards / Merlin Stone, Ros Gardner -- Culture: the prime differentiator / Christine Barclay -- Service as a cross-functional responsibility / Laurie Young -- Roles, not jobs / Paul Chapman -- Quality as a mind-set / Tony Bendell, Roger Penson -- Using control groups / Peter Murley -- Internal service for internal customers / Howard Kendall -- Learning from successful companies / Jane Carroll -- Selection, not recruitment / Stephanie Craig -- Incentivizing success / Peter Murley -- The training journey / David Harris -- Using telephone techniques / Mary Ann Moran -- Accreditation / Elizabeth Harris -- Empowerment / Colin Apthorp -- Teamwork - the FedEx experience / Thomas O'Hearn -- The call-centre concept / Eve Carwardine -- Harnessing new technology / Martin Meikle-Small -- Toll-free and local charge rate services / Jamie Clyde -- Meeting the fulfilment challenge / Peter Hardingham -- Forecasting volume in a call centre / Peter Murley…”
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Handbook of child language disorders
Published 2009Table of Contents: “…Language production approaches to child language disorders / Liat Seiger-Gardner -- Language comprehension approaches to child language disorders / Patricia Deevy -- Research and development in child language intervention: a five-phase model / Marc E. …”
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