The flight of the century charles lindbergh & the rise of American aviation by Kessner, Thomas

Building states to build peace

Toward peace in Bosnia implementing the dayton accords by Cousens lhElizabeth M

The Immortals: Masterpieces of Fiction, Crowned by the French Academy - Complete

“…Souvestre -- Madame Chrysantheme by Pierre Loti -- Conscience by Hector Malot -- Gerfaut by Charles de Bernard -- Fromont and Risler by Alphonse Daudet -- The Ink-Stain by Rene Bazin -- Jacqueline by Th. …”
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War economies in a regional context challenges of transformation by Pugh

Prosecuting heads of state

Table of Contents: “…Introduction / Ellen L. Lutz and Caitlin Reiger -- Prosecutions of heads of state in Europe / Ellen L. …”

The United Nations and regional security Europe and beyond

The Rise of the Research University: A Sourcebook

Caffeine and health research

Table of Contents: “…Mohapatra and Asit Mazumder -- Topical and transdermal delivery of caffeine / Charles M. Heard -- Coffee lipid class variation during storage / Gulab N. …”
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Patronizing the public American philanthropy's transformation of culture, communication, and the humanities /

Table of Contents: “…Buxton -- The Rockefeller Foundation and Pan-American radio / Gisela Cramer -- Hollywood by-pass : MoMA, the Rockefeller Foundation, and new circuits of cinema / Haidee Wasson -- An "art of fugue" of film scoring : Hanns Eisler's Rockefeller Foundation-funded film music project (1940-1942) / Johannes C. …”
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Biologics in orthopaedic surgery

Table of Contents: “…Mazzocca -- European definitions, current use, and EMA stance on use of platelet-rich plasma in sports medicine / Stefano Fiorentino, Alice Roffi, Giuseppe Filardo, Maurilio Marcacci, and Elizaveta Kon -- FDA regulation of adult stem cell therapies as used in sports medicine / Mary Ann Chirba, Berkley Sweetapple, Charles P. Hannon, and John A. Anderson -- Cellular chondroplasty : a new technology for joint regeneration / Mary Murphy and Frank Barry -- Autologous-conditioned serum : evidence for use in the knee / David D. …”

Translational regenerative medicine

Table of Contents: “…Mohs -- Skin and skin appendage regeneration…”

Gower handbook of customer service

Table of Contents: “…Smith -- Lifetime values and database marketing / Kevin Gavaghan -- Using the customer database / Merlin Stone -- Direct marketing / Tony Williams -- Telemarketing / Peter Murley -- Encouraging customer feedback / Charles R. Weiser -- Public service sector standards / Merlin Stone, Ros Gardner -- Culture: the prime differentiator / Christine Barclay -- Service as a cross-functional responsibility / Laurie Young -- Roles, not jobs / Paul Chapman -- Quality as a mind-set / Tony Bendell, Roger Penson -- Using control groups / Peter Murley -- Internal service for internal customers / Howard Kendall -- Learning from successful companies / Jane Carroll -- Selection, not recruitment / Stephanie Craig -- Incentivizing success / Peter Murley -- The training journey / David Harris -- Using telephone techniques / Mary Ann Moran -- Accreditation / Elizabeth Harris -- Empowerment / Colin Apthorp -- Teamwork - the FedEx experience / Thomas O'Hearn -- The call-centre concept / Eve Carwardine -- Harnessing new technology / Martin Meikle-Small -- Toll-free and local charge rate services / Jamie Clyde -- Meeting the fulfilment challenge / Peter Hardingham -- Forecasting volume in a call centre / Peter Murley…”

Organizational reality reports from the firing line

Table of Contents: “…Deutsch -- The Man In the Glass Anonymous -- Leadership -- What Makes a Good Leader / Gary Wills -- The Leader as Storyteller / Warren Bennis -- Imagineer Eisner on Creative Leadership / Christopher Knowlton -- For Prince Eisner, New Battles to Fight / Jeffrey A. …”