Digital audio with java by LindleylhCraig A

Digital audio with java by Lindley, Craig A.

Empirical political analysis quantitative and qualitative research methods by Rich, Richard C.

Defence doctrines and conversion

Gower handbook of customer service

Table of Contents: “…Evaluating the profitability of customer service / Merlin Stone -- The role of benchmarking / Allan Trayes -- Delivering competitive advantage / Laurie Young -- Business process engineering / Bill Martin -- Delivering service internationally / Merlin Stone, Alison Bond -- A framework for delivering service / Peter Murley -- The role of logistics / James Ensor -- 'Due diligence' / Peter Murley -- Using customer surveys / Peter Murley -- Standards, measures and performance indicators / Allison Grant -- Focus groups / Julia Hall -- Mystery shopping / David Limbrick -- Activity-based costing / Nick Gazzard -- Delivering customer service through projects / David Honey -- Customer service as a product / Jan E. …”

Time to kill the soldier's experience of war in the West, 1939-1945

Table of Contents: “…Sheffield -- The British Field Force in France and Belgium, I939-40 / Brian Bond -- The real Dad's Army : the British Home Guard, 1940-44 / S.P. …”