The Medical Library Association guide to providing consumer and patient health information

Table of Contents: “…: needs assessment / Nikki Dettmar -- Strategic planning for success / Mary Grace Flaherty -- Bricks and mortar : costs, budgeting & funding sources / Cara Marcus -- Patient friendly technology : today and tomorrow / Gabe Rios & Emma O'Hagan -- Prized assets : staff / Jean Shipman & Erica Lake -- Health reference service / Nancy Dickenson, Carmen Huddleston, Gillian Kumagai, Jean Johnson, Edgar Lopez -- Ethical issues in providing consumer and patient health information / Barbara Bibel with Michele Spatz -- Social media for health consumers and patients / Michelle Kraft -- Meeting health information needs of diverse populations : children, teens, LGBT, low literate, ESL / Linda Stahl -- Cultural sensitivity and health information resources & services / Donna J. …”