Growth and development across the lifespan a health promotion focus by Leifer, Gloria

The Verse-Book of a Homely Woman by Inchfawn, Fay, 1880-

“…. -- Listening -- The dear folks in Devon -- The reason -- Two women -- The prize fight -- The home lights -- To an old teapot -- To a rebellious daughter -- For mothering! …”
Get full text
Rights

Theory and educational research toward critical social explanation / by Anyon, Jean

Table of Contents: “…/ Michale J. Dumas -- Personal reflections : early lessons -- Theorizing Black : an approach to participatory policy analysis / Eve Tuck -- Personal reflection : reading and writing theory -- Low-income Latina parents, school choice, and Pierre Bourdieu / Madeline P�erez -- Personal reflection : my relationship with theory -- Queer theory and teen sexuality : unclear lines / Darla Linville -- Personal reflection : queer teens and queer theory -- Epilogue / Michelle Fine.…”
ebrary
NetLibrary
Google
MyiLibrary

A history of Modern Palestine / by Pappé, Ilan

Gower handbook of customer service

Table of Contents: “…Weiser -- Public service sector standards / Merlin Stone, Ros Gardner -- Culture: the prime differentiator / Christine Barclay -- Service as a cross-functional responsibility / Laurie Young -- Roles, not jobs / Paul Chapman -- Quality as a mind-set / Tony Bendell, Roger Penson -- Using control groups / Peter Murley -- Internal service for internal customers / Howard Kendall -- Learning from successful companies / Jane Carroll -- Selection, not recruitment / Stephanie Craig -- Incentivizing success / Peter Murley -- The training journey / David Harris -- Using telephone techniques / Mary Ann Moran -- Accreditation / Elizabeth Harris -- Empowerment / Colin Apthorp -- Teamwork - the FedEx experience / Thomas O'Hearn -- The call-centre concept / Eve Carwardine -- Harnessing new technology / Martin Meikle-Small -- Toll-free and local charge rate services / Jamie Clyde -- Meeting the fulfilment challenge / Peter Hardingham -- Forecasting volume in a call centre / Peter Murley…”

The Sage handbook of digital technology research

Table of Contents: “…Part 1 : An introduction to the field of contemporary digital technology research -- The historical context / Paul Ceruzzi -- The field of digital technology research / Charles Crook -- Part 2 : New digital technologies : key characteristics and consideration -- Context, location, and mobility : a human story / Matt Jones -- Online information : access, search and exchange / Gary Hsieh and Nicolas Friederici -- Social media, human connectivity and psychological well-being / Sonja Baumer -- Engaging practices : doing personalized media / Heather A. Horst and Larissa Hjorth -- Ethics, phenomenology and ontology / Anna Kouppanou and Paul Standish -- Part 3 : Research perspectives for digital technologies : theory and analysis -- Critical theory of technology / Sara M. …”