Search Results - Harry Mendell~
Suggested Topics within your search.
Suggested Topics within your search.
- Educational leadership 2
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- Customer services 1
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Gower handbook of customer service
Published 1996Table of Contents: “…Weiser -- Public service sector standards / Merlin Stone, Ros Gardner -- Culture: the prime differentiator / Christine Barclay -- Service as a cross-functional responsibility / Laurie Young -- Roles, not jobs / Paul Chapman -- Quality as a mind-set / Tony Bendell, Roger Penson -- Using control groups / Peter Murley -- Internal service for internal customers / Howard Kendall -- Learning from successful companies / Jane Carroll -- Selection, not recruitment / Stephanie Craig -- Incentivizing success / Peter Murley -- The training journey / David Harris -- Using telephone techniques / Mary Ann Moran -- Accreditation / Elizabeth Harris -- Empowerment / Colin Apthorp -- Teamwork - the FedEx experience / Thomas O'Hearn -- The call-centre concept / Eve Carwardine -- Harnessing new technology / Martin Meikle-Small -- Toll-free and local charge rate services / Jamie Clyde -- Meeting the fulfilment challenge / Peter Hardingham -- Forecasting volume in a call centre / Peter Murley…”
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The Blackwell guide to medical ethics
Published 2007Table of Contents: “…Battin [and others] -- Abuses of science in medical ethics / Glenn McGee and Dýrleif Bjarnadóttir -- Allocation of scarce resources / Paul Menzel -- Just caring : the challenges of priority-setting in public health / Leonard M. …”
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