Improving learning in a professional context a research perspective on the new teacher in school /

Table of Contents: “….] -- Job satisfaction among newly qualified teachers in Scotland / Nick Boreham -- Fun in theory and practice : new teachers, pupil opinion and classroom environments / Peter Gray -- Design of the times : measuring interactivity, expert judgement and pupil development in the early professional learning project / Allan Blake -- An age at least to every part : a longitudinal perspective on the early professional learning of teachers / David Dodds -- The implications of early professional learning for schools and local authorities / Colin Smith -- The invention of teachers : how beginning teachers learn / Ian Stronach.…”
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Asia-Pacific geopolitics hegemony vs. human security

Table of Contents: “…Still anchoring an American Asia Pacific? / Nick Bisley -- 4. Containing China : a flawed agenda / Chandra Muzaffar -- 5. …”

Gower handbook of customer service

Table of Contents: “…Evaluating the profitability of customer service / Merlin Stone -- The role of benchmarking / Allan Trayes -- Delivering competitive advantage / Laurie Young -- Business process engineering / Bill Martin -- Delivering service internationally / Merlin Stone, Alison Bond -- A framework for delivering service / Peter Murley -- The role of logistics / James Ensor -- 'Due diligence' / Peter Murley -- Using customer surveys / Peter Murley -- Standards, measures and performance indicators / Allison Grant -- Focus groups / Julia Hall -- Mystery shopping / David Limbrick -- Activity-based costing / Nick Gazzard -- Delivering customer service through projects / David Honey -- Customer service as a product / Jan E. …”