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Principles of fermentation technology by Stanbury, Peter F., Whitaker, Allan, Hall, Stephen J.

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The Asian military revolution from gunpowder to the bomb by Lorge, Peter Allan

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Stadium engineering

Table of Contents: “…Site appraisal / Tim Chapman -- Sustainable development : a strategy for the steel construction sector / Graham Raven -- Steel in stadium engineering / Peter Culley and John Pascoe -- Façade engineering : steel and glass façades / Roger Howick -- Detailing / Peter Culley and John Pascoe -- Blast engineering in sports stadia / Jurek Tolloczko -- Fire engineering in sports stadia / John Dowling, Brian Kirby, Ian Smith and Mick Green -- Dynamic performance of stands / Michael Willford -- Acoustics / Jim Griffiths -- Sight lines and seating / Peter Culley and John Pascoe -- Under terrace accommodation / Peter Culley and John Pascoe -- Stadium circulation / Allan Gooch -- Suites and club-type facilities / Peter Culley and John Pascoe -- Crowd safety and control / Gordon Harris -- Climate control / Peter Culley and John Pascoe -- Stadium signage / Peter Culley and John Pascoe -- Symbiosis between nature and advanced technologies / Kisho Kurokawa -- Case studies -- Design and construction of the Millennium Stadium roof, Cardiff -- Horseracing, Newmarket -- The construction of the City of Manchester Stadium roof -- The steel roof of No. 1 Tennis Court Stadium at Wimbledon AELTCC…”

Gower handbook of customer service

Table of Contents: “…Evaluating the profitability of customer service / Merlin Stone -- The role of benchmarking / Allan Trayes -- Delivering competitive advantage / Laurie Young -- Business process engineering / Bill Martin -- Delivering service internationally / Merlin Stone, Alison Bond -- A framework for delivering service / Peter Murley -- The role of logistics / James Ensor -- 'Due diligence' / Peter Murley -- Using customer surveys / Peter Murley -- Standards, measures and performance indicators / Allison Grant -- Focus groups / Julia Hall -- Mystery shopping / David Limbrick -- Activity-based costing / Nick Gazzard -- Delivering customer service through projects / David Honey -- Customer service as a product / Jan E. …”

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The economic costs and consequences of terrorism

Organizational reality reports from the firing line

Table of Contents: “…Stupak -- The Postheroic Leader / David L. Bradford, Allan R. Cohen -- Ethics -- The Test / S. I. Kishor -- The Parable of the Sadhu / Brown H. …”

Terrorism, war, or disease? unraveling the use of biological weapons

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Table of Contents: “….] -- Job satisfaction among newly qualified teachers in Scotland / Nick Boreham -- Fun in theory and practice : new teachers, pupil opinion and classroom environments / Peter Gray -- Design of the times : measuring interactivity, expert judgement and pupil development in the early professional learning project / Allan Blake -- An age at least to every part : a longitudinal perspective on the early professional learning of teachers / David Dodds -- The implications of early professional learning for schools and local authorities / Colin Smith -- The invention of teachers : how beginning teachers learn / Ian Stronach.…”
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The World's Greatest Books - Volume 06 - Fiction

“…Marryat: Mr. Midshipman Easy. Peter Simple -- Charles Maturin: Melmoth the wanderer -- Diego De Mendoza: Lazarillo de Tonnes -- Dmitri Merejowski: Death of the gods -- Prosper Mérimée: Carmen -- Mary Russell Mitford: Our village -- David Moir: Mansie Wauch -- James Morier: Hajji Baba -- David Christie Murray: Way of the world -- Frank Norris: The pit -- Georges Ohnet: The ironmaster -- Ouida: Under two flags -- James Payn: Lost Sir Massingberd.…”
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Understanding the Malaysian workforce guidelines for managers

Table of Contents: “…Khaliq Ahmad and Surjit Singh -- Building a multicultural team / Norma Mansor -- Making decisions / Peter Shephard -- Recruiting, selecting and orientating / Sharifah Maria Alfah -- Delegating / Bien Mei Nien -- Counselling on the job / Asma Abdullah and Ong Eng Eng -- Managing conflict / Saran Kaur Gill -- Managing meetings / Surjit Singh - Dealing with government agencies / Sharifah Maria Alfah and Aric H.M. …”