Social media data extraction and content analysis

Table of Contents: “…Martinez -- Customer complaints in social networks in the Spanish telecommunication industry : an analysis using "critizen" / Antonia Estrella-Ramón and Alba Utrera-Serrano -- Applied analytical "distant reading" using NVivo 11 Plus / Shalin Hai-Jew -- Conducting sentiment analysis and post- sentiment data exploration through automated means / Shalin Hai-Jew -- Tapping specific social media platforms -- Exploring "user", "video", and (pseudo) multi-mode networks on youtube with NodeXL / Shalin Hai-Jew -- Flickering emotions : feeling-based associations from related tags networks based on flickr contents / Shalin Hai-Jew -- Creating "(social) network art" with NodeXL / Shalin Hai-Jew -- Applied uses of social media data for awareness and problem-solving -- Social network synthesis : a dynamic approach for building distance education programs / E. …”