Managing public disputes A practical guide for government business and citizens groups by CarpenterlhSusan L.

The Library of Congress World War II companion by Wagner, Margaret E.

Computer assisted survey information collection

Table of Contents: “…Organizational Effects of CATI in Small to Medium Survey Centers / John Tarnai, John Kennedy and David Scudder -- 6. A Systematic Approach to Instrument Development in CAI / Susan H. …”