The German Classics of the Nineteenth and Twentieth Centuries Masterpieces of German Literature Vol. 19

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History Plays for the Grammar Grades by Lyng, Mary Ella

“…Christopher Columbus -- John Smith and Pocahontas -- Sir Walter Raleigh -- William Penn -- Sir Francis Drake -- Pilgrims -- George Washington and other heroes of the revolution -- George Rogers Clark -- Andrew Jackson -- John C. …”
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Psychological factors and cardiovascular disorders the role of stress and psychosocial influences /

Table of Contents: “…: the potential importance of the psychological stress assessment/ William R. Ware -- Psychosocial interventions in women with coronary heart disease / Melanie Merswolken, Kristina Orth-Gom�er, Hans-Christian Deter -- Effectiveness of musical stimulation during intracardiac catheterization / Heike Argstatter, Werner Haberbosch, Hans Volker Bolay -- Reducing CVD with the transcendental meditation technique : evidence and theory / Kenneth G. …”
NetLibrary

Mechanical engineers' handbook

Table of Contents: “…Reed -- Cooling Electronic Equipment / Allan Kraus -- Pumps and Fans / William A. Smith -- Nuclear Power / William Kerr -- Gas Turbines / Harold Miller -- Steam Turbines / William G. …”

Gower handbook of customer service

Table of Contents: “…Evaluating the profitability of customer service / Merlin Stone -- The role of benchmarking / Allan Trayes -- Delivering competitive advantage / Laurie Young -- Business process engineering / Bill Martin -- Delivering service internationally / Merlin Stone, Alison Bond -- A framework for delivering service / Peter Murley -- The role of logistics / James Ensor -- 'Due diligence' / Peter Murley -- Using customer surveys / Peter Murley -- Standards, measures and performance indicators / Allison Grant -- Focus groups / Julia Hall -- Mystery shopping / David Limbrick -- Activity-based costing / Nick Gazzard -- Delivering customer service through projects / David Honey -- Customer service as a product / Jan E. Smith -- Lifetime values and database marketing / Kevin Gavaghan -- Using the customer database / Merlin Stone -- Direct marketing / Tony Williams -- Telemarketing / Peter Murley -- Encouraging customer feedback / Charles R. …”

Midway

Bridge management 3 inspection, maintenance, assessment, and repair

Table of Contents: “…Matthews, M. H. Ogle -- Captain William Moore Creek bridge rehabilitation / G. D. …”