Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits by Goodman, John A., Broetzmann, Scott M.

Thinking about management by Levitt, Theodore 1925-2006

The handbook of geoscience by Spellman, Frank. R

Table of Contents: “…Introduction -- Basic math operations -- Force and motion -- Work, energy, and momentum -- Circular motion and gravity -- Thermal properties and states of matter -- The atmosphere -- Moisture in the atmosphere -- Atmosphere in motion -- Meteorology: the science of weather -- Climate change -- Earth's structure -- Minerals -- Igneous rocks & magna eruption -- Sedimentary rocks -- Metamorphism and deformation -- Weathering -- Wind erosion, mass wasting, and desertification -- Glaciation -- Earthquakes -- Plate tectonics -- Historical geology -- Earth's blood -- All about water -- Stream systems -- Lakes -- Oceans and their margins -- Soil: earth's skin and tissue -- Earth's life-forms and interrelationships -- Measuring Earth…”

Intermediate algebra by Poole, Barbara

Spread spectrum systems with commercial applications by Dixon, Robert C. (Robert Clyde)

Essentials of inventory management by Muller, Max 1947

Table of Contents: “…-- Inventory Costs -- The Purpose of Inventory -- Types of Stock -- Tracking the Paper Life -- Electronic Data Interchange -- Recap -- Review Questions -- ch. 2 Inventory as Money -- Accounting for Inventories -- How Inventory Is Valued -- Inventory on the Balance Sheet -- Inventory on the Income Statement -- Ratio Analyses and What They Mean -- Current Ratio -- Quick Ratio or Acid Test -- Inventory Turnover Ratio -- Profit Margins -- Calculating Gross Profit -- Merchandising Metrics -- Pricing Generally -- Selling Price -- Obsolete Stock -- Why You Have Been Told Not to Dispose of Obsolete Stock -- Problems with Convincing Decision Makers That "It's Gotta Go" -- Arguments in Favor of Disposing of Dead Stock -- Methods of Disposal -- Carrying Cost and Purchasing -- Recap -- Review Questions -- ch. 3 Physical Location and Control of Inventory…”

India's naval strategy and Asian security

The development of women's soccer legacies, participation and popularity in Germany by Meier, Henk Erik